System Support Analyst

Join this leading global adventure travel company within their Application Support team as a System Support Analyst managing and resolving support request for the organization systems.  

System Support Analyst, Responsibilities

• Respond to support inquiries, classify and prioritise tickets, escalate issues and perform troubleshooting
• Providing technical assistance to both internal and external users
• Perform system troubleshooting, including manual or bulk data updates and user access adjustments

System Support Analyst, Skills Required

• 1-3 years experience in an IT Operations, or technical analyst role
• A good understanding of computer hardware, operating systems (Windows, macOS), and security best practices
• Clear written and verbal communication skills to support users and document solutions effectively

Additional Information

• Paying circa £35K
• Hybrid with the London offices, working 3 days in on Tue, Wed and Thur.  Working hours 09.00 - 17.30
• 20 days holiday, plus 3 wellbeing days, plus birthday off and 1 volunteer day
• Private medical
• Familiarisation trips

To apply for this System Support Analyst please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AM