Operations Manager

Operations Manager, Tailormade Tours - Sydney, Australia Are you an experienced Operations Manager in travel looking for your next challenge? We are recruiting for an Ops Manager to join a dynamic team to ensure exceptional service delivery. Based in Sydney, hybrid is considered for the right person paying $70,000 to $110,000 plus Super.

Operations Manager, Key Responsibilities 

• Lead and manage the tour coordinators team to ensure timely performance and high-quality service delivery.
• Cultivate and maintain strong relationships with suppliers, negotiate contracts, and ensure top-notch service standards.
• Ensure customer satisfaction by anticipating needs, resolving issues proactively, and enhancing the overall travel experience.
• Oversee coach logistics and liaise with coach operators, drivers, and tour guides.
• Troubleshoot and solve any operational issues that arise during tours.
• Ensure compliance with legal regulations, including licensing and health & safety.
• Manage tour budgets effectively, identify cost-saving opportunities, and optimise operational processes.
• Work closely with the Managing Director to meet budgets and yearly goals.

Operations Manager Skills Required

• Previous experience in tour operations management or a related field.
• Strong leadership and communication skills to motivate and guide a diverse team.
• Extensive understanding of the Australian tourism market, preferably in inbound travel.
• Knowledge of key Australian accommodation providers, activity operators, and transport providers.
• Adaptability and the ability to remain calm under pressure.
• Enthusiastic and motivated with a strong work ethic and a desire to grow within the business.
• Experience with 'Tourplan' software is advantageous.
• German OR Spanish language skills are helpful but not essential.

What We Offer:

• Opportunities for professional development and advancement within a growing company.
• A supportive and inclusive work environment where your ideas and contributions are valued.
• Competitive salary up to $110k plus Super DOE
• Opportunity for domestic familiarisation travel.
• Applicants should have Australian Citizenship or Permanent Residency.
• Remuneration will be commensurate with the experience of the successful applicant.

If you have the releavent experience and would like to apply, please send your CV to harri@candm.co.uk