Cruise Consultant

Passionate about cruises and delivering amazing service? Already have experience using a GDS and want to work from home? We’re looking for an experienced cruise consultant to join a busy call centre, helping customers and travel agents book unforgettable cruise experiences around the world while providing expert advice! Working 5 days – Mon-Fri 9am–6pm, Saturdays 9am–5pm, and no Sundays.

As a cruise consultant you will:

·        Handle inbound and outbound calls, managing new cruise bookings and online  enquiries.

·        Upsell cruise extras including flights, pre- and post-cruise accommodation, transfers, shore excursions, onboard upgrades, and more.

·        Use a GDS and cruise booking systems to manage complex itineraries and make accurate booking amendments.

·        Deliver excellent customer service on every call and support customers throughout their cruise journey.

·        Work in a fast-paced environment, contributing to team targets and earning your own commission.

As a cruise consultant you will have:

·        Experience using a GDS (Amadeus or Galileo).

·        Cruise or travel industry sales experience selling some cruises.

·        Strong customer service and communication skills.

·        Good knowledge of worldwide cruise destinations, ships, and onboard experiences.

·        A sales-focused mindset and ability to build rapport quickly.

Cruise consultant extra info:

·        Salary up to £28k plus commission.

·        Opportunity to develop cruise knowledge and work in a supportive, high-performing team.

·        Ability to close sales over the phone.

·        Full-time role Mon-Fri 9am–6pm, Sat 9am–5pm, no Sundays. Flexible shift patterns may be considered.

·        To apply, contact Kelly at kelly@candm.co.uk or call 01612384490 quoting ref: KR60404C