Training and Quality Assurance Executive

Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge. The role will ideally be hybrid and comes with a competitive salary.

Training and Quality Assurance Manager duties:

• Ability to design training materials, modules and resources for varied partners
• Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms
• Continually refine and update training content to adapt to business needs and industry trends
• Call monitoring and constructive feedback to ensure high levels of customer service are adhered to
• Work closely with all clients with some travel required to visit client sites

Training and Quality Assurance Manager skills required:

• Proven experience in designing and delivering training programmes
• Travel industry experience is preferred
• Excellent communication and presentation skills
• Familiarity with learning management systems and e-learning tools
• Flexibility to travel to partner locations during onboarding

Additional information:

• Excellent opportunity for career development
• Hybrid working
• Employee recognition programs
• Competitive salary