Customer Experience Coordinator

Customer Experience Coordinator
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs.  As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.

Customer Experience Coordinator Role and Responsibilities

• Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer
• Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval
• Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents
• Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines

Customer Experience Coordinator Skills and Experience Required

• Although not essential, previous experience in aviation would be advantageous
• Exceptional communication skills, written and verbal
• Excellent admin and organisational skills and attention to detail
• Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels
• Ability to multi-task and work under pressure to achieve tight deadlines

Customer Experience Coordinator Key Benefits

• Circa £25,000 per annum

 

• Employer pension contribution

 

• Private Medical Insurance

 

• Monday to Friday 11:00 – 19:00 or 14:00 – 22:00