Tour Manager Lead

Tour Manager Lead
Are you an experienced and driven travel professional looking for new a rewarding role?  This well-established and award-winning company specialising in escorted touring holidays, is seeking a Tour Manager Lead to join their Operations team. This is a fantastic opportunity to work with a dynamic team, leading the recruitment, training, and support of freelance Tour Managers, ensuring exceptional holiday experiences for customers.  Salary circa £30k, hybrid working.

Tour Manager Lead – Role & Responsibilities: 
As the Tour Manager Lead, you will play a key role in the recruitment, professional development, and management of a team of freelance Tour Managers. From ensuring smooth tour allocations to providing ongoing support and feedback.

• Recruit, train, and support a high-performing team of freelance Tour Managers.
• Monitor and manage performance using guest feedback and annual summaries.
• Allocate Tour Managers to planned holidays, balancing operational needs and preferences.
• Develop and deliver comprehensive training and induction programme.
• Foster a sense of belonging through newsletters, meet ups, and regular communication.
• Ensure all paperwork, contracts, and policies are accurate and up to date.
• Lead and support the Tour Manager Co-Ordinator in their responsibilities.
• Participate in the emergency phone rota for 24-hour operational cover.

Tour Manager Lead – Skills & Experience Required:

• Experience in the travel industry in operations, service delivery, or Tour Manager / Leader roles.
• Strong organisational and leadership skills with a “can-do” attitude.
• The ability to remain calm under pressure and adapt to last-minute changes.
• Proficiency in Microsoft systems (Excel, Word, Outlook) and the ability to learn new systems quickly.
• A passion for travel and a customer-focused mindset.
• Strong interpersonal skills to build relationships with Tour Managers and team members.

Tour Manager Lead – Key Benefits:

• Salary circa £30k depending on experience.
• This position offers hybrid working with 3 days in the office, with flexibility required according to business requirements.
• This role is perfect for someone looking to advance their career in the travel industry, working alongside senior management to develop an exceptional team. If you're a proactive leader who enjoys working under pressure and has a genuine passion for travel, we’d love to hear from you.

Please apply for the position of Tour Manager Lead online or email your cv to lisa@candm.co.uk