Hotel Customer Support Specialist

Hotel Customer Support Specialist required for this expanding global booking platform company .The role will be part of the Customer Success team and will be supporting customers across the globe over the phone, via email or service requests through their online customer platform, with any queries and offering a high level of service. This role offers a starting salary of £30,000 rising to £32000 after probation period , along with other company benefits and will be hybrid office is located in the Birmingham area . Hours will be mainly Mon-Fri 8-4 or  9-5 and  1 or 2 days weekend work per month
This is a great opportunity for someone who has worked in the hotel or holiday park sector, within reservations ,revenue management , front office or guest services who is confident using a variety of different booking systems.

Hotel Customer Support Specialist duties
Investigating and resolving tickets from customers and third parties
Liaising with customers over the phone, email, and in-house support software with any queries
Offer appropriate solutions for customers and an understanding of technical terms
On-going relationship management with both customers and internal teams
Being able to support the Implementation team in training the customers over applications such as Zoom/Teams
To log appropriate enhancements or jobs for the development team
Document any faults, features or site-specific items/issues as and when required in line with the company processes.

Hotel Customer Support Specialist duties skills required
Self-motivated with the ability and drive to learn and work unsupervised
High-organised in managing a busy workload
Ability to work as part of a team and alone
Excellent attention to detail
Excellent customer service
Knowledge and experience of hospitality technology and processes such as a PMS, payment processes and distribution preferred
Previous experience of working within a hotel or holiday park preferred

If you are interested in the above role, please apply online of send your cv to rachel@candm.co.uk