Nordic Travel Specialist

Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team as a Travel Specialist. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of up to £30k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.

Travel Specialist - Role & Responsibilities:

• Put together bespoke tours t meet clients requirements.
• Responding to reservations over the phone, via email, live chat, video and in person.
• Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
• Deal with customer queries, providing exceptional personalised customer service.
• Achieving and exceeding Sales targets.
• Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
• Maintaining excellent knowledge of the destinations and product range.
• Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
• Provide exceptional destination advice and general guidance to customers to assist from first point of contact throughout the customer journey.
• Cross sell across to other destinations appropriate to the customers needs.
• Keep abreast of competitor activity and products for the destinations you sell
• Produce customer documents and ensure it is sent within the company timeline guidelines.
• Be the point of contact for the customer throughout their booking journey and maintain regular contact with them throughout.
• Provide out of hours cover on a rota basis for the emergency phone.

Travel Specialist – Skills & Experience required:

• Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
• Knowledge of European destinations, ideally the Nordics but not essential.
• Exceptional customer service and administrative skills
• Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their journey from time of booking to the time they return home.
• Ability to demonstrate and ability to influence and negotiate.
• Excellent spoken and written English.
• Results and target driven, and self motivated.
• Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.

Travel Specialist - Key Benefits:

• Salary £28k to £30k dependent on experience plus commission - £7k to £10 is realistic. 
• Hybrid office / home based role, 2 days in the office (after training)
• Monday to Friday 8 – 4, 9 to 5 or 10 – 6  with Saturdays on a rota (approx. 1 per month).
• Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week
• Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being treatments at discounted rates & social events.
• Beautiful modern offices

Please apply for the position of Travel Specialist online or email your cv to lisa@candm.co.uk