Contact Centre Team Leader

Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000.

Travel Team Leader responsibilities:

• Lead, coach and develop team members with on-boarding, training and shadowing
• Conduct 1-2-1 meetings, training, team briefings and performance assessments
• Ensure all policies and procedures are adhered to
• Be a first line escalation point for customers with queries and complaints etc..

Travel Team Leader skills required:

• Good knowledge of the travel industry and experience in either retail or tour operator
• Previous supervisory/management experience
• Motivate the team to hit sales targets
• Knowledge and understanding of ABTA/ATOL/PTR and GDPR rules and regulations
• Flexibility to work shifts including evenings, weekends and bank holidays

Additional information:

• 40 hour working week on a shift pattern including some hybrid working
• Christmas bonus
• Pension scheme
• Healthcare

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk