Customer Service and Operations Executive

Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £32,000 dependent on experience.

Customer Service and Operations Executive duties:

• Responding to customer enquiries via phone, email, and post
• Managing and updating the booking system
• Processing and managing supplier payments
• Promoting holidays where appropriate
• SupporT month-end reporting
• Providing general administrative and office support

Customer Service and Operations Executive skills required:

• Excellent written and verbal communication skills
• Strong organisational skills with high attention to detail
• Proficient in Microsoft Office and Excel
• Able to promote and sell holidays
• Ability to multi-task and work well under pressure
• Travel industry experience preferred but not essential

Additional information:

• Salary up to £32,000
• 28 days annual leave + bank holidays
• Pension scheme
• Exclusive holiday discounts for you, friends and family