Villa Specialist

Villa Specialist
We are recruiting on behalf of a successful luxury villa holiday specialist, known for its handpicked portfolio of exceptional properties and its commitment to authentic, highly personalised service. They are looking for a dedicated and personable Villa Specialist with the travel industry experience and knowledge to turn a client's wish list into their perfect holiday.

Villa Specialist – Role & Responsibilities:

• Take full client ownership from first enquiry, throughout the entire booking and after sale process, building an excellent rapport and delivering exceptional service at every stage.
• Use your product and destination knowledge to shape tailored villa holidays, thinking creatively to offer the very best options and sell the full experience.
• Handle incoming calls, web enquiries and email requests promptly and efficiently, covering both new bookings and support for existing ones.
• Follow up every lead to convert as many enquiries as possible into confirmed bookings & aim to exceed agreed targets.
• Manage amendments, cancellations and additions accurately.
• Contact clients proactively ahead of travel to add extra touches, and afterwards to build loyalty and encourage repeat bookings.
• Maximise revenue by upselling flights, transfers and additional experiences such as private chefs, boat hire and excursions.

Villa Specialist – Skills & Experience Required:

• Proven experience in a villa specialist or travel sales role with experience of meeting and exceeding sales targets.
• Strong relationship management skills.
• Excellent selling, communication and negotiation abilities.
• Well organised, with strong prioritisation and time management skills.
• Good worldwide destination knowledge
• Highly motivated, target driven and used to working under pressure in a seasonal business.
• Excellent attention to detail and a genuinely customer focused approach.
• A strong team player who stays calm under pressure.
• Knowledge of a European language is an advantage, though not essential.

Villa Specialist – Additional Information:

• Salary circa £30k basic plus OTE of £10k to £15k per year
• Hybrid working in central London office, 3 days per week in the office.
• 37.5 hours per week, Monday to Friday 9 to 5.30 with Saturdays worked on a rota basis from 10 to 2 (3 to 4 per quarter)
• Willingness to work some evenings and weekends during peak periods.
• One complimentary villa stay per year! 
• Great fit for candidates with a genuine passion for luxury travel and a strong track record in travel or villa sales.

Please apply for the position of Villa Specialist online or email your CV to Lisa@candm.co.uk.