Aviation Team manager

Aviation Team Manager – Tour Operator
Seeking an experienced, hands-on Aviation Team Manager!
We’re looking for a hands-on Aviation Team Manager to join a busy tour operator. You’ll lead aviation projects, manage fares, build relationships, deal with escalated GDS ticketing issues, support reservations and e-sales teams, and keep our aviation business running smoothly for our travel customers and clients worldwide.
What you’ll do as an Aviation Team Manager

• Lead aviation projects and oversee the daily ticket department
• Ensure reservations teams are updated with fares, special deals, and routing changes
• Manage relationships with GDS providers and e-sales customers
• Load specialist fares into GDS systems (Amadeus / GAL) including NDC, I.T fares, cruise fares, corporate fares, and one-ways
• Monitor competitor activity and pricing across airlines
• Manage ADM & ACM processes from start to finish
• Advise reservations and after-sales teams on service disruptions and ensure contingency plans are followed
• Support airline training and co-ordinate team development
• Cover the out-of-hours emergency line on a rota

What you’ll bring as an Aviation Team Manager

• Strong ticketing experience
• Proven travel operations or reservations experience, ideally in a tour operator environment
• Hands-on experience with fares, airlines, and GDS systems (Amadeus / GAL)
• Excellent analytical, organisational, and project management skills
• Strong communication skills and a proactive, detail-driven approach
• Solid worldwide airline and fares knowledge
• Experience managing escalated queries with professionalism

What’s on offer for this Aviation Team Manager

• Competitive salary up to £40,000 DOE
• Opportunity to lead aviation projects and help shape the operations team
• Supportive, high-performing environment with career development opportunities
• This role includes a 2 week ‘On call’ rota between 6pm – 9am for emergencies which includes £100 per week benefit plus £20 per call ( if you get any)
• Shift pattern : 9am – 6pm Mon – Fri with 1 or 2 Saturdays per month

If you’re hands-on, proactive, and ready to drive aviation operations for a leading tour operator — apply today!
Call Kelly on 01612384490 or email your CV to kelly@candm.co.uk quoting ref: KR60403