Reservations ticketing manager

Ticketing Manager, Ticketing Team Leader – Aviation | GDS | Airline Fares | Leadership
Fulham, London
Aviation / Travel / Ticketing
Salary £35-40k 
If you’re currently a Ticketing Manager or an experienced Ticketing Team Leader ready for your next step, this is a great opportunity to take ownership of a busy, high-performing aviation ticketing function based in Fulham.
You’ll sit at the heart of operations, overseeing the ticketing team, ensuring workflows run smoothly, and working closely with airlines, reservations, and e-commerce clients to maintain efficiency, accuracy, and service levels.
What you’ll be doing:

• Overseeing the ticketing team and overall ticketing function to include 1-1s for a small team of 3

• Managing GDS queues including schedule changes, reissues, general and web bookings

• Handling airline schedule changes and ensuring timely communication and amendments

• Overseeing ticketing deadlines, reissues, and fare compliance

• Managing ADM and ACM processes end-to-end

• Working with GDS providers such as Amadeus, Galileo, and Sabre

• Managing and loading specialist fares including NDC, IT, cruise, corporate, and one-way fares

• Monitoring TINS reports and system interfacing

• Supporting airline training for reservations teams

• Building relationships with e-sales clients and airline partners

• Supporting disruption handling and participating in an out-of-hours rota

What we’re looking for:

• Experience as a Ticketing Manager, Ticketing Team Leader, or Senior Ticketing Consultant with leadership qualities

• Strong knowledge of GDS systems including Amadeus, Galileo, or Sabre

• Solid understanding of airline fares, ticketing, reissues, and schedule changes

• Experience with NDC, corporate fares, cruise fares, and global distribution systems

• Confidence managing ADM and ACM processes

• Strong attention to detail and organisational skills

• Analytical and problem-solving ability

• Strong communication skills and a customer-focused approach

• Ability to manage multiple priorities in a fast-paced environment

Why apply:

• Opportunity to step into or build on a leadership role within aviation ticketing

• Exposure to global airlines and complex fare structures

• Chance to influence processes and drive operational improvements

• Collaborative and fast-paced working environment

Ideal for someone stepping up from a Ticketing Team Leader role or an established Ticketing Manager looking for a hands on role
Interested and have this kind of experience in airline ticketing ? then send your cv to kelly@candm.co.uk quoting ref 60614 
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