Client Experience Executive

Client Experience Executive required by an Experiential Luxury Tour Operator that is deeply passionate about sustainable travel and curates travel itineraries ensuring they make a positive impact on the local communities, wildlife and environment at its destinations. You will join their friendly team in a newly designed positioned created to provide their clients with seamless in-trip support during their travels.

Responsibilities of a Client Experience Executive:

• Provide real time support to clients during their travels
• Proactive communication with the clients during their travels, ensuring they feel supported
• Liaison with DMC’s and other ground suppliers to resolve any issues if they arise
• Handle administration
• Close monitoring of active trips to stay abreast of any potential issues, such as transport delays, weather, local events.
• Work closely with UK team during and post trip to continually seek to improve client experience

Experience and Attributes Required:

• Minimum of 5-years’ experience in complaint-handling or high-level customer service in either luxury travel or a closely comparable industry.
• Ability to remain calm and reassuring under pressure.
• Confidence to make important decisions independently without always having a senior manager to lean on.
• Strong communication skills, empathy and self-awareness.
• Curious and solution-oriented, able to identify challenges, develop practical solutions and drive improvements
• Perfect English (written and spoken)
• High level of organisation
• Confidence using systems

Additional Information:

• This role works in rotation with one other Client Experience Executive based in the same time zone.
• One of the positions will cover Monday to Friday and the other position will cover Thursday – Monday.
• All normal daytime working hours.
• Thursdays, Fridays and Mondays will overlap and be utilised for collaborative work.

If you fit the criteria listed and you are interested in this exciting opportunity to work for this successful tour operator please send your CV as soon as possible to mark@candm.co.uk