Operations Executive

Travel Operations Administrator required by an established and highly respected tailor-made travel company. This varied position will suit a highly organised individual who enjoys working behind the scenes to ensure customer journeys run smoothly from booking through to departure. Working closely with both clients and suppliers, you will play an important role in maintaining service standards and supporting the wider commercial team.

Responsibilities of a Travel Operations Administrator

• Produce and issue customer travel packs, booking confirmations and departure information, ensuring all documents are completed accurately and delivered within agreed timescales.
• Monitor active reservations and update holiday arrangements whenever amendments are required, ensuring records remain current and complete.
• Work alongside international partners, accommodation providers and destination contacts to verify arrangements and ensure services are secured as planned.
• Coordinate air travel requirements, including processing reservations, arranging ticket issuance and managing communications with airline support partners.
• Maintain customer booking records, update internal systems and assist with the administration of balances and payments.
• Handle incoming customer communications by telephone and email, providing timely and professional assistance.
• Support operational and administrative activities across the business, assisting colleagues whenever required.
• Participate in ongoing learning and development initiatives to strengthen product knowledge and operational expertise.
• Contribute positively to team performance by sharing information, supporting departmental objectives and maintaining excellent working relationships.
• Deliver all duties with a high degree of accuracy, organisation and attention to detail.

Experience required by a Travel Operations Administrator

• Previous experience within an administrative, operational support or customer service environment.
• Excellent written and verbal communication skills.
• Strong organisational ability with the confidence to manage competing priorities effectively.
• Comfortable working independently while remaining an engaged and supportive team member.
• Capable of maintaining accuracy when managing multiple tasks and deadlines.
• Good working knowledge of Microsoft Office applications and general business systems.
• A customer-focused approach with a commitment to delivering a high standard of service.
• Experience gained within the travel sector would be advantageous but is not essential.
• Familiarity with airline reservation platforms would be beneficial.
• An interest in worldwide travel and tourism would be welcomed.
• Adaptable, proactive and able to perform effectively within a busy environment.

Additional Information

• Working hours are Monday to Thursday, 9:00am – 5:30pm and Friday, 9:00am – 5:00pm, with occasional flexibility required to support business events and operational requirements.
• 33 days annual leave including bank holidays.
• Hybrid working arrangement offering up to two remote working days per week.
• Following successful completion of probation, employees become eligible for a range of benefits including pension contributions, private medical cover, travel insurance and travel-related opportunities.

If you are interested in this Travel Operations Administrator position and fit the above criteria, please send your CV as soon as possible for consideration to mark@candm.co.uk