Sales manager

Sales Manager - Required for this luxury niche travel company based in central London. The role is hybrid, 3 days in the office and 2 days from home, Monday to Friday. Looking after a team of 120 reservations/Customer service agents   Sales management in travel is a must, salary around 40k plus 12k bonus plus some  amazing benefits

Sales managers duties
-Providing direct support to the sales team, around 10/12 people focusing on coaching , call monitoring, and maintaining overall standards 
-Ensure KPIs and sales goals are met including sales targets, conversions rates, quality scores and customer satisfaction scores
-Conduct regular performance evaluations and coaching sessions
-Provide immediate feedback and correction actions to address performance
-Foster a positive and motivational team 
-Perform regular call listenings and provide feedback 
-Provide regular reports to senior management on team performance

Sales managers skills required
-Sales management/Team leader experience within the travel industry
-Experience running a team within a call centre environment or retail shop 
-2nd European language would be great but not a must
-Experience setting a help the team achieve targets, KPIs, call conversations etc
-Happy working on a hybrid basis
-Able to train for the first 2 weeks in their European head office 
-Ideally some cruise knowledge would be a major plus 

Additional information
-Great benefits including private health care, life assurance, income protection, fantastic group pension plan, Free expedition travel for family , 25 days holidays plus bank holidays

If you are interested in this fantastic opportunity please apply online or send your cv to duncan@candm.co.uk quoting DT60645