Account Manager, Fluent Spanish, Corporate Travel, &pound;45-50k + Bonus - London / Hybrid or Remote. Due to continued growth and expansion, this award winning and highly reputable business travel agency are looking to recruit an experienced Account Manager with fluent written and spoken Spanish (Italian would also be an advantage) in to their established team. The role would either be hybrid from their Central London offices but remote will also be considered. Account Manager Responsibilities The account managers typically look after between 10-20 clients depending on their size, you will be responsible for understanding the clients strategic goals and objectives with the aim of consultatively selling value added solutions and services. You will will develop relationships at all levels, create a strategic business plan for the client, ensure client compliance and keep abreast of any changes to the client needs. You will deliver regular strategic reviews of the travel programme, ensure SLA's are being met, drive contract renewals and retention of clients. Account Manager Skills Required 
<ul>
<li>A proven track record of delivering exceptional account management preferably in the corporate travel sector</li>
<li>Must be fluent in written and spoken Spanish and English. Italian would be an advantage but not essential.</li>
<li>Experienced in writing client development business plans and strategic reviews</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Ability to pick up on buying signals and absorb information to allow you to consultatively sell relevant solutions</li>
<li>Strong commercial acumen</li>
</ul>
 Account Manager Additioinal Details
<ul>
<li>A basic salary in the region of &pound;45,000 - &pound;50,000 depending on experience</li>
<li>Bonus potential</li>
<li>Life Assurance, Travel Insurance, Private Medical and Dental Insurance</li>
<li>Hybrid working</li>
<li>Travel to London required to visit clients</li>
</ul>
Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank" rel="noopener">www.candm.co.uk</a>

Account Manager - Spanish Speaking

Account Manager, Corporate Travel, &pound;45-50k + Bonus - Aberdeen / Hybrid or Remote. Due to continued growth and expansion, this award winning and highly reputable business travel agency are looking to recruit an experienced Account Manager to develop a portfolio of clients in the Energy / Maritime sector. The role would either be hybrid from their Aberdeen offices but remote will also be considered (so long as you're based in the Aberdeen area and are able to visit clients when required). Account Manager Responsibilities The account manager will develop a portfolio of clients, be responsible for understanding the clients strategic goals and objectives with the aim of consultatively selling value added solutions and services. You will will develop relationships at all levels, create a strategic business plan for the client, ensure client compliance and keep abreast of any changes to the client needs. You will deliver regular strategic reviews of the travel programme, ensure SLA's are being met, drive contract renewals and retention of clients. Account Manager Skills Required 
<ul>
<li>A proven track record of delivering exceptional account management preferably in the corporate travel sector</li>
<li>Experience managing clients in the energy and maritime sectors would be a distinct advantage</li>
<li>Experienced in writing client development business plans and strategic reviews</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Ability to pick up on buying signals and absorb information to allow you to consultatively sell relevant solutions</li>
<li>Strong commercial acumen</li>
</ul>
 Account Manager Additional Details
<ul>
<li>A basic salary in the region of &pound;45,000 - &pound;50,000 depending on experience</li>
<li>Bonus potential</li>
<li>Life Assurance, Travel Insurance, Private Medical and Dental Insurance</li>
<li>Hybrid working or remote considered if in the Aberdeen area</li>
<li>Travel visit clients when required</li>
</ul>
Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank" rel="noopener">www.candm.co.uk</a>

Account Manager 

Product General Manager, Experiential and Adventure Travel, Remote / Hybrid, £60-65k. A superb opportunity to join this ethical and sustainability focussed travel company where you will lead on the strategic direction of their biggest destination / product stream Product General Manager Responsibilities&nbsp; &nbsp;
<ul>
<li>Overall responsibility for the performance of this key business division/destination, ensuring the business moves forwards in terms of product, partners and digitisation.&nbsp;</li>
<li>Expand and improve the customer offering.&nbsp;</li>
<li>Own the divisional P&amp;L as well as delivering and refining it's strategic plan.&nbsp;</li>
<li>Optimise margins and revenue per booking through competitively negotiated terms with new and existing partners.&nbsp;</li>
<li>Working collaboratively with the heads of sales and marketing to ensure strategies are aligned, destination tactics and initiatives.&nbsp;</li>
<li>Accountable for highly targeted internal training ensuring sales and customer service teams have the latest product knowledge and key selling points.&nbsp;</li>
<li>Undertaking annual budgeting/planning, quarterly reviews and monthly trading meetings.&nbsp;</li>
<li>Maintain and enhance sustainability credentials, ensuring suppliers meet agreed best practice.&nbsp;</li>
<li>Driving operational, systems and process efficiencies.</li>
<li>Expanding product offering including ancillaries and flights.&nbsp;</li>
</ul>
 Product General Manager Skills Required&nbsp; &nbsp;
<ul>
<li>A seasoned product professional with a wealth of experience gained in the travel industry; preferably with first hand experience of developing FIT and Tailormade products.&nbsp;&nbsp;</li>
<li>A commercially astute, strategic thinking with a track record of delivering significant growth.&nbsp;</li>
<li>Experience managing multi-million pound commercial partnerships.</li>
<li>Experience implementing product and account management systems within medium to large sized travel businesses.&nbsp;</li>
<li>A passion for sustainable and adventure travel</li>
<li>A fantastic communicator, line manager and team player, willing to roll your sleeves up where necessary.&nbsp;</li>
</ul>
 Product General Manager Additional Details &nbsp;
<ul>
<li>A competitive basic salary in the region of £60,000 - £65,000 depending on experience.</li>
<li>Bonus and pension</li>
<li>25 days holiday, plus your birthday and bank holidays&nbsp;</li>
<li>Fam trips</li>
<li>Laptop and phone&nbsp;</li>
<li>This role can predominately be remote with occasional visits to their UK head office for training and team meetings.&nbsp;</li>
</ul>

Product General Manager

Head of Sales, Luxury Travel, London / Hybrid, Competitive Salary + Bonus. A FANTASTIC opportunity to join this well-established, luxury tour operator that offers it's clients truly unique and tailor made travel experiences. Head of Sales Responsibilities &nbsp;
<ul>
<li>Working closely with the Managing Director to lead a team of sales consultants, providing them with the support, guidance, tools and motivation to drive sales performance whilst delivering exceptional&nbsp;customer service.&nbsp;&nbsp;</li>
<li>Use statistical data to identify sales opportunities and analyse trends to set realistic targets and forecasts.&nbsp;</li>
<li>Regularly evaluate performance and implement strategies in areas that require improvements.&nbsp;</li>
<li>Coach the sales team on how to build relationships with high-value prospects, overcoming objections and&nbsp;consultative sales to ensure recommendations are tailored to their needs.&nbsp;</li>
<li>Track conversion rates at each stage of the funnel, identifying any areas of drop off to identify ways of optimising the sales process.&nbsp;</li>
<li>Manage escalated client complaints, resolving any issues that are satisfactory to both the customer and business.&nbsp;</li>
<li>Collaborate with marketing to ensure strategies are aligned, feedback is given on the quality of leads generated by campaigns and sharing any insight / data gathered from customer interactions.&nbsp;</li>
<li>Collaborate with the product team to provide them with information to help shape new products as well as feedback on existing products. Utilise their product knowledge to create training for the team ensuring they are aware of the unique characteristics and selling points.</li>
</ul>
 Head of Sales Skills Required &nbsp;
<ul>
<li>At least five years experience of sales management within a luxury travel / tour operating business.&nbsp;</li>
<li>A broad understanding of different travel styles such as cultural, experiential, group travel etc as well as tailor made travel experiences.&nbsp;</li>
<li>A track record of coaching, developing and driving the performance of small-medium sized sales teams.</li>
<li>Experience utilising data to analyse and track sales performance.</li>
<li>Ability to deliver exceptional customer service.</li>
<li>Commercially astute with excellent interpersonal skills.&nbsp;</li>
</ul>
 Head of Sales Additional Details &nbsp;
<ul>
<li>A competitive basic salary dependent on experience, to be discussed on application + bonus.&nbsp;</li>
<li>Monday - Friday&nbsp;</li>
<li>Hybrid working, 3 days a week in London offices (Monday-Wednesday) and 2 remote.&nbsp;&nbsp;</li>
</ul>

Head of Sales

Contracts Manager - Travel - Manchester / Hybrid - Up to &pound;45,000. A fantastic opportunity to join this award winning and well-established travel business in the capacity of a hotel contractor. Contracts Manager Responsibilities
<ul>
<li>Reduce dependency on bed banks and third parties through the engagement and contracting of hotels to secure the best possible rates and deals to deliver value to the customers.</li>
<li>Onboard new hotels from contracting to activation on the companies platform.</li>
<li>Maintain mutually beneficial relationships with key stakeholders and consistently monitor product quality.</li>
<li>Securing exclusive added value with key partners.</li>
<li>Resolve any standard or service level issues with suppliers.</li>
<li>Work cross functionally to support the stimulation of growth in bookings, room nights and revenue.</li>
</ul>
 Contracts Manager Skills Required 
<ul>
<li>Prior experience of hotel contracting / purchasing gained in the travel industry,</li>
<li>An understanding of the technology available to support hotel contracting and the systems / processes to contract efficiently.</li>
<li>Excellent communication, negotiation and stakeholder management skills.</li>
<li>IT Literate and able to use Word, Excel etc.</li>
</ul>
 Contracts Manager Additional Details 
<ul>
<li>A basic salary up to &pound;45,000 per annum depending on experience</li>
<li>Once settle into the business (around 12 weeks) the role cal be hybrid (3 in and 2 out) but in those earlier weeks it is expected to be in the office 4-5 days a week whilst learning systems, processes, different teams etc.</li>
<li>Fantastic benefits, culture and opportunities for progression.</li>
</ul>
&nbsp;
Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank" rel="noopener">www.candm.co.uk</a>

Contracts Manager

Tim Robinson

2022 was an extremely busy year for senior recruitment in the travel industry with a real jump in activity from the second quarter onwards. Business was growing, confidence was back and many companies were backfilling roles that they lost in the pandemic.
Although recruitment at the start of 2023 has not been quite as busy, it's still at a similar level to pre-pandemic times with slightly more relaxed deadlines than we saw in the previous 12 months.
Fewer active candidates
Last year was all about recruitment, with lots of new job openings and many people being vocal and proactive in terms of job searching. That isn't the case this year &ndash; those candidates have now settled into their roles and there are fewer people looking to move. This has resulted in a really limited number of quality active candidates in the senior travel market.
The candidate pool has become much more passive in 2023, with fewer people putting their CVs on job boards and applying for roles. But there is still quality out there. It may be harder to access these candidates, but if you can, then many are still very willing to consider moving&hellip;but it must be for the right opportunity.
Referrals and recommendations
One of the ways we're finding success at the moment is through&nbsp;<a title="Refer a friend to C&amp;M" href="../../../../../../news/press-releases/earn-250-by-simply-recommending-a-friend-/">referrals</a>, where candidates that we have worked with are recommending friends to us who are not necessarily active on job boards. For instance, we recently approached one person about a role and, although they weren't right for the job, they recommended someone who put us in contact with someone else who successfully got the role.
This was an experienced travel professional who wasn't on any of the job boards, wasn't actively looking to change roles and would have been impossible to find without these recommendations from past candidates.
No hybrid working? No applicants
For candidates, flexibility around hybrid and remote working is now just as important as the&nbsp;<a title="C&amp;M's Travel Salary Index" href="../../../../../../news/press-releases/travel-salary-index-2022-overview/">salary</a>&nbsp;package. This didn't used to be the case, but it is now absolutely commonplace. These days it is very rare to recruit for roles which are based full-time, 5 days a week in the office &ndash; and companies that want this are finding it a real struggle to fill these roles because flexibility is now seen as a must-have for almost all candidates.
Unlike the lower levels of the travel industry which have historically been poorly paid, salaries for senior and management roles in travel are very comparable to other industries. There are some small companies out there not offering top wages, but there are many travel tech companies, airlines or large OTAs paying really generous salaries. Of course, anything that travel companies can do to improve their salaries and overall packages will make it easier to attract top talent and stand out from their competitors.
Broaden your criteria &ndash; consider other sectors
This won't apply to all senior roles in travel, but depending on the position, we often suggest that companies consider widening their talent pool by looking at candidates from other sectors and industries. If it's a sales or marketing role, then companies will usually only consider candidates with travel experience. But if it's a finance or IT position, then there are a lot of great candidates out there from other industries who have the transferable skills to become a success in travel as well.
At the lower levels of the industry there is currently a huge shortage of talent, with the best candidates able to pick and choose from multiple offers. While this isn't quite the case for senior recruitment, those companies currently recruiting need to explore all options to find a successful hire in this challenging market.
By&nbsp;Tim Robinson, Sales Manager &ndash; Senior Appointments at C&amp;M Travel Recruitment, and&nbsp;Ben Lidbury, Senior Account Manager &ndash; Senior Appointments at C&amp;M Travel Recruitment

With a shortage of people looking for senior travel roles right now, how can companies find talent, how can we attract passive candidates and how can recruiters help?

Tim Robinson

Tim's blogs

Tim's jobs